How do I update my YGBW membership information?
YGBW Members can manage their membership online and/or in their local branch.
How do I make changes to my YGBW membership information?
You can make changes to your membership information by accessing your account online and/or by visiting the member services desk at your local YGBW branch.How do I access my account online?
Visit the account page of the YGBW website and login. You can also access your account from any page of the YGBW website by clicking the "My Account" link at the top of any page.What information should I keep up to date in my account?
All YGBW members should ensure their contact information (address, e-mail, phone number, etc.) and billing/payment information are accurate. Keeping this information updated helps to prevent any lapse in your membership and improves our service and communication with you. Please keep in mind that changes in membership can affect fees.How do I update my payment information?
You can update payment information at any time by visiting the Welcome Center at your YGBW branch or through your account online. Once logged in to your account, follow these steps to update your payment information:Click the “My Payment Methods” tab.
Click the “New Stored Account” button.
Enter the payment type and enter a nickname for the new account. Click Next.
Enter your payment information and click Next.
Click Finish.
Can I cancel my membership?
While we hope you won’t cancel your membership, we understand that you may need to. To cancel, you can either visit the Welcome Center in your local branch to complete a cancellation form. If the reason for cancelling your membership is financial, know that no one is turned away from the YMCA due to an inability to pay, as all of our memberships are income-based and we also provide financial assistance. If you are cancelling your membership due to financial reasons, please contact the Welcome Center in your local branch for more information on our membership rates before doing so. Our cancellation policy is as follows:30 days’ notice is required for membership cancellations. Cancellation requests must be submitted in writing by completing a form at your local branch’s Welcome Center.
After submitting your request, you will continue to have access to the YMCA of Greater Brandywine for 30 days from the date of your notice.
When you cancel during the month, your 30-day notice period will extend into the next month. Since membership charges are processed on the 1st of each month, a payment will still occur on the 1st of the month following your cancellation, but it will be prorated for the days your membership remains active. For example, if you request to cancel March 10, your membership will be cancelled April 10. You will have paid for March in full, and on April 1, you will be charged for the first 10 days of April. You will have access to our facility during this time.
Members are encouraged to confirm their cancellation has been processed and review their statements to ensure billing has stopped. Refunds are not issued for failure to submit or confirm a cancellation request.